Responsibilities Undertaken as a TelePresence Room Manager:

o Initiating point-to-point & multi-segments TelePresence calls using CTMS, TPS or ACANO bridges.
(TP Devices: Cisco IX5000, CTS-3000, CTS-3200, CTS 1300, SX20.)

o Monitoring & troubleshooting the TelePresence.

o Coordinating with VNOC team for CTMS & TPS bridge’s call issues.

o Manages & support all (21) Tata Communication’s internal TelePresence Rooms over the globe.

o Responsible for TelePresence booking, modification, cancellation, deletion for all meetings.

o Follow up on all trouble-tickets raised with ESSC (Enterprise Solution Support Center) & VNOC team.

o Probing & keeping track records of Incidents occurred in TelePresence rooms.


o Monthly Utilization data extracting from TelePresence Outlook Calendar.


o Prepare monthly reports.

Responsibilities Undertaken as a HP Converged System Specialist:


o Installation of HC-250 VMware vSphere.

o Installing HP Helion Cloud System foundation s/w on management hypervisor via HP OneView instantOn.

o Adding port groups (required for Cloud System compute resource network access) to Virtual Switch by Log into vSphere Client hosting s/w of vSphere Standard Switch.

o Assigning Field Engineer support.

o Explains the HPE Converged System 250-HC & HPE CS-700 Solution to HODs of IT & System Administrator via Video Conferencing.

Dealing technical issues regarding internet services for tikona digital network.
•Monitoring Performance of Wired and Wireless Network and taking necessary action for the same.
•Checking customer LAN status, DHCP and DNS status and troubleshoot on those issues.
•Resolving issue within SLA and taking follow-up of those issues also.
•Login to core router for Check the Connectivity between Radio, MDU, RTS, Cisco 3400 switches and Access Point through Zone Director (ZDs) and Flex Master (FMs).
•Wireless Access Point Devices like: Ruckus Access Points (APs) as Root, Mesh and Link Access Point.
•Wireless CPE Devices like: UBIQUITI Nano station, Ruckus and Telinet.
•Monitoring AP and CPE parameter like Latency, Bandwidth, Airtime and taking necessary action for the same.
•Escalating issues to concerned team like field engineers, network operator center and core team. Also taking day by day follow-up on those issues.
•Provide support on level 3 cases like appellate and forum and take follow-up of those issues.
•Providing support on setting for Wi-Fi devices like smart phones, tablets and laptop etc.
•Providing static IP support for firewall, router and switche